iTech361 warrants that our products will be free from defects in materials and workmanship. If you feel your iTech361 item is faulty and requires replacement, please contact us by calling Toll Free (888) 405-4442 or file your claim here .
You must speak to our support team, have your issue verified, and receive a case number before proceeding with your replacement request.
You will be asked to provide the following during your call:
• Your contact details
• The part number (also known as model number) of your item, this is usually located at the bottom and starts with an "TS" e.g. TS-SAN60ML
• A detailed description of the problem
• If you have spoken to us before, your case number
Terms and Conditions
• iTech361 ships via UPS®, FedEx® or USPS® for all replacements.
• P.O. Box addresses are NOT accepted for RMA returns. You must provide us with a physical address to continue with the RMA process.
• iTech361’s sole liability and the exclusive remedy, for any acknowledged defect(s), shall be the replacement of the product in question.
• iTech361 does NOT offer refunds unless the product was purchased directly via our web store.
• Replacements are processed upon product availability.
• iTech361 shall NOT be liable under ANY circumstances for any indirect, incidental or consequential damages, or lost data.
• Warranty is available ONLY to the original purchaser. Include a receipt as proof of purchase and a copy of your claim when returning your item.
• Once the replacement is shipped, allow 5-10 days for the unit to arrive. Our courier delivers between 9 AM and 5 PM weekdays.
• iTech361 is NOT responsible for return freight charges resulting from invalid or expired RMA shipments.
IMPORTANT: iTech361 is NOT responsible for your parcel while in transit to us. It is strongly advised that you use a method of delivery that can be traced in case your parcel is lost i.e. registered mail, express post or courier.